Senior Network Services-Long Term Care Ombudsman Program

The Long-Term Care Ombudsman Program is a federally-mandated, state-run program that advocates for the rights, safety, and welfare of residents in long-term care facilities, such as nursing homes and assisted living facilities, by investigating complaints and promoting quality of care.

Ombudsman programs act as advocates for residents, helping them understand their rights and ensuring those rights are protected.  Ombudsmen investigate and resolve complaints related to care, safety, and resident rights. They also work to identify and address systemic issues within long-term care facilities to improve the overall quality of care and resident experience.